COVID-19 Statement

COVID-19 Statement

Please note as of the government announcement on the 22nd February; indoor hospitality will reopen. Bookings are available for restaurant reservations from this date.

Please note that as of the 17th May the rule of 6 or two households will apply indoors, with a 30 person limit outside.

Social distancing and facemask requirements are likely to still be in place alongside with strict hygiene controls.

COVID-19 POLICY AND CONTROLS

For the safety and security of both our guests and staff we have put in place additional health and safety procedures. These extend to personal hygiene of our staff, cleaning procedures within the restaurant, PPE, social distancing and the amendment of operations and services to meet social distancing guidelines whilst protecting other safety and security measures.

The below details are not exhaustive or fully inclusive but published to give guidance and set expectations for our guests prior to visiting Mickeys Beach Bar and Restaurant.

The below guidance and additional operational procedures will continue to be amended and reviewed in line with government policies, advice and guidance.

Policy for guest interaction (but not limited to) on site at Mickeys Beach Bar and Restaurant.

Track and Trace:
All guests, visitors, contractors and staff will be required to sign in for track and trace.

Any guest refusing for their details to be taken for this purpose will be refused entry in line with current legislation.

On arrival to the restaurant, we will ask guests to register using a QR code as guided by the team and show the server their confirmation before order.

The NHS App for track and trace will also be available as an alternative method of registration.

A record will be available to the NHS of customers and visitors for a minimum of 21 days, and held in a secure GDPR environment.

Group gatherings:
From the 17th May – 20th June, the rule of six will apply or a maximum of two households where the number of guests exceed six.

Tables will be limited to six guests unless the party is from only two households. There are further details and exemptions found on the Government website however the rule does extend to all ages.

Social distancing:
All seating arrangements have been placed to meet advice for social distancing. Where tables and chairs have not been removed, certain seating may be placed as ‘not in use’ or will be managed by the team on the day to maintain distancing.

Guests are required to wear face coverings throughout the restaurant unless when seated at their table.

We remind customers who are accompanied by children that they are responsible for supervising them at all times and should follow social distancing guidelines.

Social distancing between both our team and our team with customers will be observed where possible.

Where social distancing is not possible, contact times will be limited.

Screens are also in place to protect both staff and customers.

Our team will be wearing face coverings throughout the premises.

Markings and posters are around the restaurant to remind customers to maintain social distancing between customers of different households or support bubbles.

The Menu:
Our menu proudly features the very best of Devon and Cornish produce served breakfast, lunch and dinner. During these uncertain times our menu will be under review regularly as we continue to work our local suppliers as they too get back to business. Please note the menu displayed on the website may not be representative of the offering available on the day of your visit. Our daily specials will be offered in the restaurant offering the fish of the day and a variety of other creations from our team in the kitchen.

Guests travelling to and from Mickeys Beach Bar and Restaurant:

We advise guests to avoid public transport on travelling to Mickeys Beach Bar & Restaurant. Should public transport be unavoidable; we recommend following government guidelines for public transport.

Entering and moving around the building:
There will be a managed entrance for guests, a member of staff will greet you at the entrance to check the name of your reservation. Our team will select a clean and socially distanced seating arrangement for you first before welcoming you further into the restaurant

On entry points at the restaurant, a sanitizing station is available and guests are encouraged to use this on entry to the building.

Clear signage will be provided to remind customers to maintain social distancing and hygiene such as hand washing and the use of sanitizing stations.

Where possible, the team will bring card machines to tables to reduce congestion at our service stations and reception desks.

Disabled access and parking will not be disrupted and will remain accessible.

Guests are required to wear face coverings throughout the restaurant unless when seated at their table.

The restaurant services:
Cutlery and napkins will be placed on the table ready for each reservation to reduce the setting of the table while unable to maintain social distancing.

Guests will be seated at their table by our team to ensure that tables are managed within social distancing.

Condiments, salt and pepper will be available on request from the customer. They will be sanitized after each use.
Please refrain from using cash. We encourage contactless payment or card payments at all times

Table service only will be available, no service will be available at the bar unless for the ordering of takeaway.

Guest toilets:
We advise the guest to maintain social distancing when using the guest toilets and to wait outside the toilet should the handwashing area already be occupied.

Observation of safety measures:
There will be clear guidance on expected customer behaviour, social distancing and hygiene to people on and before arrival and during their time at the venue. Failure to observe safety measures will result in service not being provided. This information is displayed on posters throughout the restaurant. Those who are visually impaired can be assisted by a duty manager who will explain the guidelines.

Police and the local authorities have the powers to enforce requirements in relation to social distancing and may instruct customers to disperse, leave an area, issue a fixed penalty notice or take further enforcement action.

Guests should be prepared to remove face coverings safely if asked to do so by police officers and staff for the purposes of identification.

Where visits to venues are required, for example, inbound supplier deliveries or safety critical visitors, guidance on social distancing and hygiene will be given on or before arrival.

Accidents, security and other incidents:

In an emergency, for example, an accident, provision of first aid, fire or break-in, our teams will not comply with social distancing guidelines if it is deemed by that member of staff to be unsafe.

Staff involved in the provision of assistance to others will pay particular attention to sanitation measures immediately afterwards, including washing hands.

PPE
All staff members will be wearing face coverings throughout the restaurant. These will be changed at regular intervals as guided by official guidance.

Staff members will also be adhering to strict uniform and personal hygiene requirements when on restaurant premises.

Hygiene and cleaning:
Our staff will be following strict personal hygiene requirements and uniform requirements.

Our public spaces and regular contact points will be cleaned regularly

All cleaning throughout the restaurant both back of house and front of house will be considered in line with government guidelines, including but not limited to frequency, products and equipment.

 

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